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What you need to know about funerals and our services

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September 28

Magnus Poirier is following the evolution of the pandemic by modifying some of its measures to prevent contagion

Montreal, September 28, 2020 – Since the appearance of COVID-19 in Quebec, Magnus Poirier has been protecting its customers and employees in accordance with government authorities’ directives on funeral services. As these directives evolve with the pandemic, the company is announcing changes to some of its protective measures today. The changes concern the wearing of masks, the maximum number of people allowed on our premises and in places of worship, as well as the cancellation of lunches under tents at Laval Cemetery or Les Sentiers natural cemetery.
 

Wearing a mask for people aged 10 and over


All Magnus Poirier employees wear a protective mask in the course of their duties. In addition, our customers, their visitors and children aged 10 and older must also wear one while visiting our premises. About younger children: while wearing a mask is desirable for children between 2 and 9, it is not recommended for those under 2. Lastly, a visor cannot replace wearing a mask.

Please also remember that the social distance of 2 metres between each person must be respected everywhere and at all times. This rule applies both inside and outside our premises, including in Les Sentiers or Laval cemeteries and their facilities, whether visiting a bereaved family or attending a ceremony.
 

The maximum size of a group is reduced to 25 people

 
All of Magnus Poirier’s points of service are located in Montréal or Laval, which are now considered red zones by public health authorities. As a result, the maximum number of people that can be gathered at the same time near a casket or urn has been reduced to 25. This rule applies to all of our funeral homes as well as to the Laval Cemetery and Les Sentiers, including the outdoor grounds, the tents and the Maria-Goretti Chapel. This rule will continue to apply when these territories change from red to orange. 
 
For visits to bereaved families, if one of our rooms already contains 25 people, other visitors must wait their turn at the room’s entrance. In the event of visitors coming in large numbers, rotations by sub-groups are planned.
 
This limit of 25 people also applies to masses or other types of ceremonies held in our funeral homes. Fortunately, we continue to offer a funeral audio-visual recording service, which allows family members or friends who are unable to attend to view the event live or at a later time.
 
Finally, churches and other places of worship that are located in red zones cannot accommodate more than 25 people. If they are in other zones, the maximum is 250 people.
 

Lunch arrangements cancellation under the Laval and Les Sentiers cemetery tents

 
Our catering services are currently interrupted in all our funeral homes as well as under the tents at Laval Cemetery and Les Sentiers natural cemetery.
 
We are aware that the health crisis is adding to the burden of mourning and funerals. This is why, more than ever, Magnus Poirier is expressing its values of listening, warmth and respect and doing its utmost for its clientele. In these difficult times, our priority is to offer services of the highest quality without compromising people’s safety.

In closing: we are monitoring the evolution of the pandemic and health authorities’ directives on a daily basis in order to adjust our services and guidelines without delay if necessary.

Magnus Poirier thanks you for your trust. Take good care of yourself!
 
To find out more about our activities and health measures during this crisis, you can call us at 514 727‑2847 or  1 888 727‑2847, or write to us.

June 12

Father’s Day, when Dad is no longer here…

Writing: NosRituels.com 

This Sunday, June 21, is Father’s Day. For anyone who has lost their father recently, this day can bring up some painful emotions. For others, it stirs up all kinds of memories… 

Father’s Day gives us the opportunity to reflect on the love and commitment that we had for our father,  the one whose child we still are despite everything, the one for whom we wanted to become somebody. It is the day to honour all that he gave us. 

Father’s Day takes on a different meaning over the years, depending on our age at the time of our father’s death and the relationship we had with him. Similarly, our understanding of our father changes over time. If our dad was our childhood hero, as we age, we have likely had time to mourn not only our father, but the perfect father. Different memories carry different emotional weights. 

 

When the father-child relationship wasn’t an easy one

 

Let’s remember that there are no schools for becoming a parent and that some fathers may have overestimated their parenting skills. Others simply repeated what they themselves experienced. Sometimes, our father was not able to give us all the love we might have wanted, because he himself did not receive it from his own father. His generation may also have set the tone. Sometimes, older men have difficulty expressing their feelings. Their role was to make sure everyone was safe, to be a provider, and that was how they expressed their love. 

Let us, if we are able, forgive the lapses and let go of unfulfilled expectations. Make peace, at least, with yourself. Find comfort and look for explanations in books that deal with father-son or father-daughter relationships. 

It may even be helpful to consult a psychologist to help clear away some painful memories that may still have an unhealthy grip on our lives. It may also be the right time to explore ways to improve communication and develop our own parenting skills to avoid repeating maladaptive behaviors in our own lives. 

Finally, Father’s Day can also be an opportunity to celebrate the ties that bind us with an uncle, a godfather or a mentor. 

 

Here are some ideas to help keep your father’s memory alive: 

 

Plan a visit to his mausoleum tomb or gravestone.

Write down what he taught you and what you want to pass on to your own children, if this is appropriate.

Continue an activity that you loved to do with your father, fishing, for example. If you have children, talk to them about their grandfather. Take advantage of this day to learn more about your father’s father or your mother’s father. This will help you trace your common lineage and discover how some experiences are repeated from one generation to the next. To know where you are going, you need to know something about where you came from and about events in your family’s history.

Look through your photos albums for some lasting memories or even create a scrapbook of family photos. In the background, play some music that he loved to listen to.

Take up a cause that your father supported. This may be to go out and lend a hand at an organization supported by the Knights of Columbus or any other organization that your father was a member of; referee at the soccer games in the park around the corner or why not make a donation to a cause associated with his death, such as the Heart and Stroke Foundation of Quebec or the Quebec Cancer Foundation.

June 09

Press release: Magnus Poirier Provides an Update on Its Activities During the Pandemic

Montréal, June 9, 2020 – As the COVID-19 pandemic continues causing socio-economic upheavals on a daily basis, Magnus Poirier would like to provide an update on its activities, services and health safety measures, and offer some advice to its clientele.
 

Holding funerals in an intimate and private setting

 
Let us first recall that, on March 23, the Quebec government classified funeral homes as essential organizations that could remain open during the pandemic. And so, Magnus Poirier’s funeral homes and head office remained open.
 
As a result, funeral activities continue, though the need to limit the risk of contagion imposed limits on the number of people who can attend:

  • Visiting bereaved families who have booked one of our funeral homes: no more than 30 people visiting at the same time, near the urn or casket. If there are other visitors, they must wait their turn at the entrance of the reserved room.
  • Masses or other types of ceremonies held at Magnus Poirier: no more than 30 people per group. Fortunately, we offer a free funeral audio-visual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form.
 

Social distancing at all times: difficult but essential

 
In addition, whether you are visiting a bereaved family or attending a ceremony at one of our funeral homes, the social distance of 2 metres between people must be respected. This measure, along with the limit on the number of people in attendance, isn’t easy to live with, as Jacques Poirier, President and CEO of Magnus Poirier, noted:
 
“Mourning is a natural way to bring together all of the deceased’s loved ones and to show them our affection, whether by hugging, kissing or shaking hands. However, all this is now impossible, which leads many of our customers to postpone the funeral until after the pandemic. Currently, the most delicate part of our work is avoiding physical contact, but it is part of our duties right now, as is the frequent disinfection of everything that needs to be disinfected.”
 

How to offer condolences without contact

 
Mr. Poirier also mentioned that, as a way to offer condolences from 2 metres away, a nod with one hand on the heart can be a very meaningful gesture in the circumstances. In addition, people can comfort the bereaved by sending them messages through our obituaries page.
 

Here are more useful details about our services during this health crisis:

  • Hours of operation: 8:00 a.m. to 5:00 p.m. daily, with the possibility of an evening funeral. In addition, we can be reached by phone 24 hours a day, 7 days a week, including to notify us of a death, at 514 727-2847 or 1 888 727-2847.
  • Disinfection and protection: We clean and disinfect on a continuous basis several times a day and, of course, before a room is opened to a new group of mourners.
  • Admission and circulation on our premises: These actions are subject to a safety protocol to avoid contagion, including mandatory hand washing at the entrance. We inform each customer and their visitors of this protocol and ensure that it is respected at all times. These new measures are in addition to our usual protocols, which are already some of the safest in our field.
  • Regarding the bodies of people who died from COVID-19: As recommended by the Institut national de santé publique du Québec, these bodies are disposed of by cremation or burial in the ground only; not in a crypt or mausoleum, except for ashes. However, burial in a crypt or mausoleum may take place after the pandemic.

If the conditions are suitable, it is possible to hold a final farewell event inside Magnus Poirier funeral homes in the presence of the deceased.

  • The deceased is placed in a casket with a glass window that will allow close relatives to identify them.
  • Or, the deceased can be placed in a closed coffin.

In all cases, safety is guaranteed, and there is no danger of contamination.

These rules do not apply to the remains of persons who died from a different cause than COVID-19.

  • Services interrupted during the pandemic: To limit the risks of contagion, our catering services, as well as all aquamation activities, are interrupted. The Laval Cemetery’s shuttle service is also suspended.

    All of our other services are maintained, including psychological support, funeral prearrangements, international repatriation and estate assistance.
  • Commemorative ceremonies after the health crisis: Our customers will be able to invite their loved ones to commemorative ceremonies that will take place once the situation has returned to normal. Magnus Poirier will then hold such ceremonies at several locations to celebrate the memory of the deceased honoured in our funeral homes during the pandemic. Watch our announcements for news on these events.

IMPORTANT : People who have travelled in the 14 days prior to a funeral or who are experiencing symptoms of COVID-19 are not allowed to visit our funeral homes.

More than ever, Magnus Poirier accompanies its customers with listening, warmth and respect. We are aware that, for our customers, the ordeal of mourning is made all the heavier by the worries and constraints caused by the health crisis. Under the circumstances, we are doing everything we can to lighten this burden.
 
Finally, we will, of course, adjust our services and guidelines according to the new directives that may be imposed by the government and public health authorities, with whom we are in constant contact.
 
Thank you for your trust, and take good care of yourself!
 
To find out more about our activities and health measures during this time of crisis, call 514-727-2847 or 1-888-727-2847 (toll-free), or write to us.

Lise Gélinas
The 05/02/2020

I would like to thank you for this much-appreciated link that let me participate virtually in the celebration of my dear aunt Colette Gamache’s life!
I was touched by Mr. Normand Lacasse’s very empathetic and efficient communication over the phone!
Thank you! And thanks to life!

Source: direct email

Ginette Morrissette
The 04/23/2020

Congratulations for the work you do to comply with safety guidelines and allow people to depart with dignity. Thank you.

Source: Facebook

Idalina E Luis
The 04/22/2020

Congratulations to a fantastic team! My condolences to the families 🙏🌹❤

Source: Facebook

April 01

During funeral visits or funeral ceremonies, protecting our customers and their loved ones from the virus is our TOP PRIORITY.

We have therefore adopted exceptional safety measures and guidelines. Thank you for reading them and doing your part to limit the risk of contagion.

Guidelines for a funeral visit or ceremony at a Magnus Poirier funeral home
 
  • Our customers, their visitors and children aged 10 and older must wear a mask while visiting our premises.
  • Before coming, wash your hands with warm water and soap.
  • At the entrance to any of our funeral complexes, wash your hands again in the designated area.
  • When walking around our complexes, always maintain a distance of 2 metres between yourself and anyone you encounter.
  • When greeting people, do not shake hands, kiss or hug. Instead, greet them verbally or with a hand gesture.
Respect the maximum number of people allowed
 
  • Visiting bereaved families: No more than 25 people can gather at the same time in the reserved room, near the urn or casket. If there are already 25 people when you arrive, please wait your turn at the entrance of the room.
  • Mass or other type of ceremony: No more than 25 people per group. Our funeral audio-visual recording service allows relatives who could not be invited because of this limit to attend the event live or watch it in recorded form. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.
IMPORTANT: People who have travelled in the 14 days prior to a funeral or who are experiencing symptoms of COVID-19 (fever, coughing, fatigue, aches, etc.) are not allowed into our funeral homes.
Disinfection and protection measures

We disinfect ALL areas and surfaces that may be touched by our employees or our customers and their loved ones: tables, chairs, displays, caskets, urns, vases, toilets, switches, coffee makers and cups, funeral vehicles, etc.
 
This disinfection takes place SEVERAL TIMES A DAY, and especially before a room is opened to a new group of mourners.
Precautions regarding the bodies of people who died from COVID-19

  • Wear a mask and gloves in case of direct or indirect contact with the body. This rule applies to our staff members who have such contacts, such as pallbearers.
  •  No embalming or grooming of the deceased.
  •  Dispose of the body by cremation or burial.  Burial in a crypt or a mausoleum is permitted for ashes.
  •  Use a funeral should and a sealed metallized envelope for these bodies.
Offering your condolences safely

There are two ways to do it:
 

  • In the person’s presence, look at them as you nod your head and hold a hand to your heart while keeping a social distance of 2 metres.
  • At any time, virtually you can send messages to the bereaved through our obituaries page.
Useful resources

The following resources can provide information and assistance. Do not hesitate to consult them.
 

COVID-19: Services That Are Maintained, Interrupted or Can Be Postponed

Here’s everything you need to know about our services during the pandemic.

MAINTAINED: Funeral and burial arrangements
Funeral homes are classified as essential organizations. As a result, funeral and burial arrangements continue to be made.
 
To limit the risks of contagion, visits by bereaved families to our funeral homes or ceremonies are governed by safety guidelines which limit the number of visitors. Hence why you may choose to postpone a funeral until after the health crisis.
 
For people who are suspected or confirmed to have died from COVID-19, burial or cremation services are available. These bodies are buried in the ground only, and not in a crypt or mausoleum, except if they are in ash form. However, burial in a crypt or mausoleum may take place after the pandemic.
  Find out more
MAINTAINED: Audiovisual recording service for funerals

This service is an excellent way to virtually gather relatives who cannot be invited to the funeral since, to prevent the spread of the virus, the number of people who can attend a ceremony is limited to 25. De plus, il est possible de visionner celles-ci en direct ou en différé. The ceremonies can be viewed live or as a recording. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.

Find out more
MAINTAINED: Funeral prearrangements

Thanks to Magnus Poirier, a pioneer of funeral prearrangements, you can be assured of significant savings and that your wishes will be respected while your loved ones are freed from any decision-making and emotional concerns.

Find out more
MAINTAINED: Psychological support

To ease your grief, and especially during this pandemic, Magnus Poirier offers you free psychological support. You can also have a look at these useful resources

Find out more
MAINTAINED: International repatriation

The death of a person involves multiple administrative procedures, and we can make them simpler for you. We have all the required documents, including for the settlement of an estate, and will guide you through this process.

Find out more
MAINTAINED: Estate assistance

The death of a person involves multiple administrative procedures, and we can make them simpler for you. We have all the required documents, including for the settlement of an estate, and will guide you through this process.

Find out more
SERVICES NOT AVAILABLE FOR PEOPLE WHO DIED FROM COVID-19

Burial or cremation services are available. Burial in a crypt or mausoleum may take place after the pandemic. Furthermore, it is not possible to hold a final farewell event for the remains, nor to have embalming or grooming of the deceased performed.

Find out more
INTERRUPTED: Transport, buffet, bar and aquamation services

To protect our customers and their loved ones, we want to limit any risk of contamination between people or through food. For this reason, catering, bar and aquamation services will resume only after the pandemic. The Laval Cemetery’s shuttle service is also suspended.

Find out more
COMING LATER: Commemorative ceremonies

Once the pandemic is over, Magnus Poirier will hold commemorative ceremonies at several locations to celebrate the memory of the deceased honoured in our funeral homes during the pandemic. Watch our announcements for news on these events.

Find out more

Here Are the Answers to All Your Questions

Below are some questions you may have regarding our services during the pandemic, along with clear answers.

Most of our services are maintained, as the Quebec government has classified funeral homes as essential. Thus, the following activities are maintained, some of which are governed by safety guidelines :

  • Inhumation and cremation, , including for the bodies of people suspected or confirmed to have died from COVID-19. 
  • Visits to bereaved families at our funeral homes, with a limit of 25 people who can gather with the family at a time.
  • Funeral ceremonies, with a limit of 25 guests. We offer a funeral audiovisual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.

To limit the risk of contagion, the following services will be interrupted during the pandemic:

  • Buffet and bar
  • Aquamation services
  • The Laval Cemetery’s shuttle service

To protect our customers and their loved ones, we want to limit any risk of contamination between people or through food or water. For this reason, catering, bar and aquamation services will resume only after the pandemic. In addition, lunches at the tents and cemeteries of Laval and Les Sentiers are no longer authorized. Finally, the Laval Cemetery’s shuttle service is also suspended.

Absolutely. We have all the material and human resources we need to meet all requests. There may be occasional delays, but these are a matter of hours rather than days.

Our funeral homes are open from 8 a.m. to 5 p.m. every day, with the possibility of an evening funeral. To contact us or to announce a death, you can reach us 24 hours a day, 7 days a week at 514-727-2847 or 1-888-727-2847.

Our rules are those prescribed by the Quebec government and public health authorities, namely keeping a distance of 2 metres between people at all times, including during meetings with our counsellors, visits to bereaved families and funeral ceremonies. Kisses, handshakes and hugs should be absolutely avoided.

To offer your condolences in person safely, from 2 metres away, we recommend directing a nod to the person you are speaking to. In addition, people can comfort the bereaved by sending them messages through our obituaries page.

For funeral arrangements and prearrangements, we prefer that our counsellors arrange remote meetings by phone and/or email. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write to us.

Finally, we have set a limit on the number of people in the same room:

  • Visiting bereaved families who have booked one of our funeral homes: no more than 25 people gathering with the family at the same time, near the urn or casket. If there are other visitors, they must wait their turn at the entrance of the reserved room.
  • Masses or other types of ceremonies held at Magnus Poirier: no more than 25 people per group. Fortunately, we offer a funeral audio-visual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form.
Yes. All Magnus Poirier employees wear a protective mask in the course of their duties. 

In addition, our customers, their visitors and children aged 10 and older must also wear one while visiting our premises. About younger children: while wearing a mask is desirable for children between 2 and 9, it is not recommended for those under 2.

Lastly, a visor cannot replace wearing a mask.

We disinfect all areas and surfaces that may be touched by our employees or our customers and their loved ones: tables, chairs, displays, caskets, urns, vases, toilets, switches, coffee makers and cups, funeral vehicles, etc.
 
This disinfection takes place several times a day, and especially before a parlour or ceremonial room is opened to a new group of mourners

Yes they can, and it is actually mandatory to do so in the area provided for this purpose at the entrance of each of our complexes. We also recommend that all our customers and their guests or visitors wash their hands before coming to our funeral homes.

No. Anyone experiencing symptoms of the virus (coughing, fever, fatigue, aches, etc.) or who has travelled during the 14 days prior to a planned visit to one of our funeral complexes is not admitted.

All Magnus Poirier employees wear a protective mask in the course of their duties. Those who are in direct or indirect contact with the bodies of the deceased, including pallbearers, must wear masks and gloves.

Yes. See the Instructions for a Funeral Visit or Ceremony at Magnus Poirier in the Safety and Resources section of our site. We inform each customer and their visitors of this protocol and ensure that it is followed at all times. These new measures are in addition to our usual protocols, which are already some of the safest in our field.

 

Yes; the Precautions for Handling the Bodies of People Who Died From COVID-19, which comply with the directives issued by the Quebec government and public health authorities and can be found in the Safety and resources  section of our site..

To limit the risk of contagion, we have established the following rules:

  • Visiting bereaved families who have booked one of our funeral homes: no more than 25 people gathering with the family at the same time, near the urn or casket. If there are other visitors, they must wait their turn at the entrance of the reserved room.
  • Masses or other types of ceremonies held at Magnus Poirier: no more than 25 people per group. Fortunately, we offer a funeral audio-visual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form.

Yes. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.

In addition, Magnus Poirier will organize commemorative ceremonies in several locations after the crisis. Our customers can invite their relatives to celebrate the memory of the deceased honoured in our funeral homes during the pandemic. Watch our announcements for news on these events.
Yes. The ceremony audio-visual recording service is an excellent way to virtually gather relatives who cannot be invited to the funeral since, to prevent the spread of the virus, the number of people who can attend a ceremony is limited. The ceremonies can be viewed live or as a recording. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write to us.

To limit the risk of contagion, we recommend staying 2 metres away from the person you are talking to. Then give them a nod while holding one hand over your heart. In addition, people can comfort the bereaved by sending them messages through our obituaries page.

Yes. Consult our list of useful resources in the Security and resources section of our site. In addition, we offer our customers Psychological support. Good luck. Our hearts go out to you!
 

 

We must respect the 25 person limit and we must keep a register of visitors to our complexes.

Certainly. This crisis is evolving every day, and we are adapting accordingly. If necessary, we will adjust our services and guidelines according to the new directives that may be imposed by the government and public health authorities, with whom we are in constant contact. We invite you to return to this website regularly to stay informed. 

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