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What you need to know about funerals and our services

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July 13

Magnus Poirier is following the evolution of the pandemic by modifying some of its measures to prevent contagion

Montreal, July 13, 2021 – Since the appearance of COVID-19 in Quebec, Magnus Poirier has been protecting its customers and employees in accordance with government authorities’ directives on funeral services. As these directives evolve with the pandemic, the company is announcing changes to some of its protective measures today. The changes concern the wearing of masks, the maximum number of people allowed on our premises and in places of worship, as well as the partial return of lunches under tents at Laval Cemetery or Les Sentiers natural cemetery.

Wearing a mask for people aged 10 and over


All Magnus Poirier employees wear a protective mask in the course of their duties. In addition, our customers, their visitors and children aged 10 and older must also wear one while visiting our premises. About younger children: while wearing a mask is desirable for children between 2 and 9, it is not recommended for those under 2. Lastly, a visor cannot replace wearing a mask.

Please also remember that the social distance of 1 meter between each person must be respected everywhere and at all times. This rule applies both inside and outside our premises, including in Les Sentiers or Laval cemeteries and their facilities, whether visiting a bereaved family or attending a ceremony.
 

The maximum number of people is reduced to 50

 
All of Magnus Poirier’s points of service are located in Montréal or Laval, which are now considered green zones by public health authorities. As a result, the maximum number of people that can be gathered at the same time near a casket or urn has been reduced to 50. This rule applies to all of our funeral homes as well as to the Laval Cemetery and Les Sentiers, including the outdoor grounds, the tents and the Maria-Goretti Chapel.

This limit of 50 people also applies to masses or other types of ceremonies held in our funeral homes. Fortunately, we continue to offer a funeral audio-visual recording service, which allows family members or friends who are unable to attend to view the event live or at a later time.

Finally, churches and other places of worship that are located in green zones cannot accommodate more than 250 people. Funeral ceremonies are limited to an attendance of 250 people who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address.

Partial return of lunches in the capitals of the cemeteries of Laval and Les Sentiers


Our catering services are now back, as are snacks and lunch boxes. However, they are limited to a maximum of 50 people per room, and to 10 people per table (20 outside) from 3 different addresses. The buffets are always suspended.
 
We are aware that the health crisis is adding to the burden of mourning and funerals. This is why, more than ever, Magnus Poirier is expressing its values of listening, warmth and respect and doing its utmost for its clientele. In these difficult times, our priority is to offer services of the highest quality without compromising people’s safety.

In closing: we are monitoring the evolution of the pandemic and health authorities’ directives on a daily basis in order to adjust our services and guidelines without delay if necessary.

Magnus Poirier thanks you for your trust. Take good care of yourself!
 
To find out more about our activities and health measures during this crisis, you can call us at 514 727‑2847 or  1 888 727‑2847, or write to us.
Lise Gélinas
The 05/02/2020

I would like to thank you for this much-appreciated link that let me participate virtually in the celebration of my dear aunt Colette Gamache’s life!
I was touched by Mr. Normand Lacasse’s very empathetic and efficient communication over the phone!
Thank you! And thanks to life!

Source: direct email

Ginette Morrissette
The 04/23/2020

Congratulations for the work you do to comply with safety guidelines and allow people to depart with dignity. Thank you.

Source: Facebook

Idalina E Luis
The 04/22/2020

Congratulations to a fantastic team! My condolences to the families 🙏🌹❤

Source: Facebook

April 01

During funeral visits or funeral ceremonies, protecting our customers and their loved ones from the virus is our TOP PRIORITY.

We have therefore adopted exceptional safety measures and guidelines. Thank you for reading them and doing your part to limit the risk of contagion.

Guidelines for a funeral visit or ceremony at a Magnus Poirier funeral home
 
  • Before coming, wash your hands with warm water and soap.
  • At the entrance to any of our funeral complexes, wash your hands again in the designated area.
  • When walking around our complexes, always maintain a distance of 1 meter between yourself and anyone you encounter.
  • When greeting people, do not shake hands, kiss or hug. Instead, greet them verbally or with a hand gesture.
Respect the maximum number of people allowed
 
  • Visiting bereaved families: No more than 50 people can gather at the same time in the reserved room, near the urn or casket. 
  • Masses or other types of ceremonies held at Magnus Poirier are limited to an attendance of 50 people, and 250 people at places of worship, who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address. Our funeral audio-visual recording service allows relatives who could not be invited because of this limit to attend the event live or watch it in recorded form. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.
IMPORTANT: People who have travelled in the 14 days prior to a funeral or who are experiencing symptoms of COVID-19 (fever, coughing, fatigue, aches, etc.) are not allowed into our funeral homes.
Disinfection and protection measures

We disinfect ALL areas and surfaces that may be touched by our employees or our customers and their loved ones: tables, chairs, displays, caskets, urns, vases, toilets, switches, coffee makers and cups, funeral vehicles, etc.
 
This disinfection takes place SEVERAL TIMES A DAY, and especially before a room is opened to a new group of mourners.
Precautions regarding the bodies of people who died from COVID-19
 
  • Wear a mask and gloves in case of direct or indirect contact with the body. This rule applies to our staff members who have such contacts, such as pallbearers.
Offering your condolences safely

There are two ways to do it:
 

  • In the person’s presence, look at them as you nod your head and hold a hand to your heart while keeping a social distance of 1 meter.
  • At any time, virtually you can send messages to the bereaved through our obituaries page.
Useful resources

The following resources can provide information and assistance. Do not hesitate to consult them.
 

COVID-19: Services That Are Maintained, Interrupted or Can Be Postponed

Here’s everything you need to know about our services during the pandemic.

MAINTAINED: Funeral and burial arrangements
Funeral homes are classified as essential organizations. As a result, funeral and burial arrangements continue to be made.
 
To limit the risks of contagion, visits by bereaved families to our funeral homes or ceremonies are governed by safety guidelines which limit the number of visitors. Hence why you may choose to postpone a funeral until after the health crisis.
  Find out more
MAINTAINED: Audiovisual recording service for funerals

This service is an excellent way to virtually gather relatives who cannot be invited to the funeral since, to prevent the spread of the virus, Ceremonies held at Magnus Poirier are limited to an attendance of 50 people, and 250 people at places of worship who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address. De plus, il est possible de visionner celles-ci en direct ou en différé. The ceremonies can be viewed live or as a recording. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.

Find out more
MAINTAINED: Funeral prearrangements

Thanks to Magnus Poirier, a pioneer of funeral prearrangements, you can be assured of significant savings and that your wishes will be respected while your loved ones are freed from any decision-making and emotional concerns.

Find out more
MAINTAINED: Psychological support

To ease your grief, and especially during this pandemic, Magnus Poirier offers you free psychological support. You can also have a look at these useful resources

Find out more
MAINTAINED: International repatriation

The death of a person involves multiple administrative procedures, and we can make them simpler for you. We have all the required documents, including for the settlement of an estate, and will guide you through this process.

Find out more
MAINTAINED: Estate assistance

The death of a person involves multiple administrative procedures, and we can make them simpler for you. We have all the required documents, including for the settlement of an estate, and will guide you through this process.

Find out more
MAINTAINED: Catering services

To protect our customers and their loved ones, we limit the risk of contamination between people and/or through food. Lunch box and catering services are allowed, however, they are limited to 50 people per room, and the buffets are always suspended.

Inside, a maximum of 10 people or the occupants of a maximum of three private residences can be gathered around the same table. in addition to a caregiver to support a person because of their medical condition. Outdoors, the maximum number of people increases to 20.

Find out more
COMING LATER: Commemorative ceremonies

Once the pandemic is over, Magnus Poirier will hold commemorative ceremonies at several locations to celebrate the memory of the deceased honoured in our funeral homes during the pandemic. Watch our announcements for news on these events.

Find out more
INTERRUPTED : Minibus services

The Laval Cemetery minibus service is still suspended.

Find out more

Here Are the Answers to All Your Questions

Below are some questions you may have regarding our services during the pandemic, along with clear answers.

Most of our services are maintained, as the Quebec government has classified funeral homes as essential. Thus, the following activities are maintained, some of which are governed by safety guidelines :

  • Inhumation and cremation, including for the bodies of people suspected or confirmed to have died from COVID-19. 
  • Visits to bereaved families at our funeral homes, with a limit of 50 people who can gather with the family at a time.
  • Funeral ceremonies are limited to an attendance of 50 people, and 250 people at places of worship, who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address. We offer a funeral audiovisual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.
  • Catering services are maintained.

To limit the risk of contagion, the Laval Cemetery minibus service is interrupted.

Partially interrupted: catering and minibus services

While snacks are now allowed, some limitations still apply: 50 people per room maximum, with a maximum of 10 people per table (20 outside) from three different addresses, lunch boxes and catering are allowed, but buffets are still suspended, as well as the Laval Cemetery minibus service.

Absolutely. We have all the material and human resources we need to meet all requests. There may be occasional delays, but these are a matter of hours rather than days.

Our funeral homes are open from 8 a.m. to 5 p.m. every day. All funeral activities must be finished by 7:30 pm. To contact us or to announce a death, you can reach us 24 hours a day, 7 days a week at 514-727-2847 or 1-888-727-2847.

Our rules are those prescribed by the Quebec government and public health authorities, namely keeping a distance of 1 meter between people at all times, including during meetings with our counsellors, visits to bereaved families and funeral ceremonies. Kisses, handshakes and hugs should be absolutely avoided.

To offer your condolences in person safely, from 1 meter away, we recommend directing a nod to the person you are speaking to. In addition, people can comfort the bereaved by sending them messages through our obituaries page.

For funeral arrangements and prearrangements, we prefer that our counsellors arrange remote meetings by phone and/or email. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write to us.

Finally, we have set a limit on the number of people in the same room:

  • Visiting bereaved families who have booked one of our funeral homes: no more than 50 people gathering with the family at the same time, near the urn or casket. 
  • Masses or other types of ceremonies held at Magnus Poirier are limited to an attendance of 50 people, and 250 people at places of worship, who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address. Fortunately, we offer a funeral audio-visual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form.

We disinfect all areas and surfaces that may be touched by our employees or our customers and their loved ones: tables, chairs, displays, caskets, urns, vases, toilets, switches, coffee makers and cups, funeral vehicles, etc.
 
This disinfection takes place several times a day, and especially before a parlour or ceremonial room is opened to a new group of mourners

Yes they can, and it is actually mandatory to do so in the area provided for this purpose at the entrance of each of our complexes. We also recommend that all our customers and their guests or visitors wash their hands before coming to our funeral homes.

No. Anyone experiencing symptoms of the virus (coughing, fever, fatigue, aches, etc.) or who has travelled during the 14 days prior to a planned visit to one of our funeral complexes is not admitted.

We have provided masks to all our employees, and those who are in direct or indirect contact with the bodies of the deceased, including pallbearers, must wear masks and gloves.

Yes. See the Instructions for a Funeral Visit or Ceremony at Magnus Poirier in the Safety and Resources section of our site. We inform each customer and their visitors of this protocol and ensure that it is followed at all times. These new measures are in addition to our usual protocols, which are already some of the safest in our field.

 

Yes; the Precautions for Handling the Bodies of People Who Died From COVID-19, which comply with the directives issued by the Quebec government and public health authorities and can be found in the Safety and resources  section of our site..

To limit the risk of contagion, we have established the following rules:

  • Visiting bereaved families who have booked one of our funeral homes: no more than 50 people gathering with the family at the same time, near the urn or casket. 
  • Masses or other types of ceremonies held at Magnus Poirier are limited to an attendance of 50 people, and 250 people at places of worship, who must remain seated during the event while respecting the 1 meter distance, unless the people reside at the same address. Fortunately, we offer a funeral audio-visual recording service to allow family members or friends who could not be invited to attend live or watch in recorded form.

Yes. To find out more, call 514-727-2847 or 1-888-727-2847 (toll-free), or write us.

In addition, Magnus Poirier will organize commemorative ceremonies in several locations after the crisis. Our customers can invite their relatives to celebrate the memory of the deceased honoured in our funeral homes during the pandemic. Watch our announcements for news on these events.

Yes. The ceremony audio-visual recording service is an excellent way to virtually gather relatives who cannot be invited to the funeral since, to prevent the spread of the virus, the number of people who can attend a ceremony is limited. The ceremonies can be viewed live or as a recording. To find out more about this service, call 514-727-2847 or 1-888-727-2847 (toll-free), or write to us.

To limit the risk of contagion, we recommend staying 1 meter away from the person you are talking to. Then give them a nod while holding one hand over your heart. In addition, people can comfort the bereaved by sending them messages through our obituaries page.

Yes. Consult our list of useful resources in the Security and resources section of our site. In addition, we offer our customers Psychological support. Good luck. Our hearts go out to you!
 

 

Certainly. This crisis is evolving every day, and we are adapting accordingly. If necessary, we will adjust our services and guidelines according to the new directives that may be imposed by the government and public health authorities, with whom we are in constant contact. We invite you to return to this website regularly to stay informed. 

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